fins88 Platform Privacy Notice

This page describes what we collect when you use fins88 and how we keep that data protected. When you create an account, deposit funds, or interact with our platform—whether on Android, iOS, or desktop—we gather certain information necessary to provide service, comply with regulations, and maintain account security.

We take data privacy seriously. We encrypt sensitive information, limit access to authorised staff only, and never sell your personal details to third parties for marketing. Our policy explains what data we collect, why we collect it, how long we keep it, and what rights you have regarding your information.

Our services are available only where local law permits. Your use of fins88 means you accept the terms of this privacy notice and our broader terms of service.

Data Collection on fins88

We collect information at multiple points in your fins88 journey. When you sign up, we ask for your email address, a password you create, and basic profile details (name, date of birth, phone number). This information helps us create and manage your account.

When you undergo identity verification (KYC), we collect documents—photos of your national ID (KTP), passport, or driver's license, and proof of address such as a utility bill or bank statement. We use this information to verify your identity, prevent fraud, and comply with anti-money-laundering regulations. We keep these documents securely and only for the duration required by law, typically several years after account closure.

We also collect transaction data. Every deposit you make, every withdrawal you request, every market you select—these actions are recorded in your account history. We track your IP address, device type, and approximate location based on IP geolocation. On mobile, if you grant permission, we may access your device's camera (for document uploads) or notification settings (to deliver alerts about upcoming matches or account updates).

Mobile permissions: We request camera access only when you upload identity documents. We request notification permission only if you want alerts. You can manage these permissions at any time in your device settings.

How We Use Your Data on fins88

We use your email and password to authenticate your account and allow you to log in. We use your personal details to identify you during KYC verification and to contact you if we need to clarify any document or flag unusual activity.

We use your transaction data to process deposits and withdrawals, to settle markets accurately, and to provide you with account statements and history. We use your device and location information to detect fraud (for example, if your account suddenly shows a login from a very different geographic location within minutes of your last known activity).

We also use aggregated, anonymised data to improve our platform. We analyse how many users access fins88 from Jakarta, Surabaya, Bandung, or Medan. We track which football leagues, live-dealer games, or esports markets are most popular. We monitor payment methods like DANA, e-wallet, mobile banking, and local payment to identify any processing issues. This data helps us allocate resources and improve service quality, but it's stripped of any identifying information.

Third Parties and Data Processing

We work with service providers who help us operate fins88. Our payment processors—who handle online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet transactions—receive your transaction details (name, account number, amount). These companies have their own privacy obligations and are contractually required to keep your data confidential.

We may also use identity verification services—third-party companies who help us confirm that your documents are authentic. We share only your document images and name with these services, and they are legally bound to delete the information after verification completes.

Our servers may be located outside Indonesia. By using fins88, you acknowledge that your data may be processed outside your jurisdiction, subject to protections equivalent to Indonesian law.

Email and password: Used to authenticate your account and send service notifications. Never shared with third parties.
KYC documents: Shared only with our verification partners and kept for the legal retention period.
Payment data: Shared with payment processors to execute deposits and withdrawals. Subject to their privacy policies.
Aggregated analytics: We analyse anonymised data to improve fins88 service. No individual user is identifiable.

Cookies and Tracking on fins88

We use cookies and similar tracking tools to remember your login state, store your account preferences, and track how you interact with our platform. Essential cookies are necessary for fins88 to function—without them, you couldn't stay logged in or access your account on mobile.

We also use analytical cookies to measure which pages are visited most, how long users stay, and what actions are taken. This helps us understand which features work well and which need improvement. These cookies don't identify you personally; they're aggregated across all users.

If you access fins88 through a browser (iOS users), you can control cookies through your browser settings. We respect "Do Not Track" browser signals. We do not use cookies for advertising or behavioural targeting—we don't sell data to advertisers.

Your Rights and Data Access on fins88

You have the right to access your personal data at any time. You can download your account information, transaction history, and verification documents through your fins88 account settings. If you want a complete copy of all data we hold about you, contact our support team and we will provide it within a reasonable timeframe.

You have the right to request correction if any of your information is inaccurate. You can update your email, phone number, and address directly in your account. If you need to correct information in your KYC documents, contact support with updated documents.

You have the right to request deletion of your account and associated data, subject to legal retention obligations. Withdrawals, KYC documents, and transaction records may need to be retained for anti-money-laundering compliance for several years after account closure. We will delete all other personal data once the retention period expires.

1

Access your dataRights

You can view your personal data, documents, and transaction history anytime in your fins88 account.
2

Request correctionsUpdates

Contact support if any information is incorrect. We'll update your account or review new documents.
3

Request deletionAccount closure

You can close your fins88 account. Legal data retention periods apply to transaction records.
4

Contact supportPrivacy questions

Email us for any privacy concerns, data requests, or clarifications about this notice.

Data Security and Storage on fins88

We protect your personal data using modern encryption. All connections between your device and our servers use HTTPS, which encrypts data in transit. Sensitive information like passwords and document images are encrypted at rest on our servers. We limit access to your data—only authorised staff can view it, and only for legitimate business reasons such as fraud investigation or KYC verification.

We perform regular security audits to identify and address vulnerabilities. We maintain backup systems to protect against data loss. If we experience a data breach that exposes your personal information, we notify you promptly and take steps to minimise harm.

Our data retention periods vary by information type. Account information is kept as long as your account exists. Transaction records and KYC documents are retained for several years after account closure to comply with anti-money-laundering regulations. Cookies are typically deleted when you clear your browser cache or after a set expiration date. Analytical data is kept in aggregated form and is automatically purged after months or years depending on the type.

Policy Updates and Contact

We may update this privacy notice from time to time as our practices evolve or as regulations change. When we make material changes, we notify you through email or a prominent notice on fins88. Your continued use of the platform after a change takes effect constitutes your acceptance of the updated policy.

If you have questions about our privacy practices, how we handle your data, or how to exercise your rights, contact our support team. We respond to privacy enquiries in English and aim to address your concerns within a reasonable timeframe. We also respect requests from regulatory authorities and cooperate with any legitimate investigation into our data practices.